A clear purpose.
A helpful conversation.
Tell your assistant what it should help with and how it should respond.
Give it the facts.
Add approved information. Your assistant uses this content when answering visitors.
Up to 14,000 characters. Use concise facts; keep passwords and private customer data out of this field.
Drag the ⠿ handles on the preview, or set each position here.
Embedded chat stays inside the page element you choose. Drawer snaps to either edge.
A conversation,
right where it belongs.
Choose what it can do.
Uses browser speech recognition where supported. Visitors review the transcript before sending.
Only elements marked data-synvio-knowledge, up to 2,000 characters. No forms, passwords, scripts or server source.
A search provider and separate tool-cost metering must be connected first.
Quick replies and carousels are configured in Widget design → Content.
AI uses the company wallet and its existing response budget. Human replies do not call AI.
Your bot. Your team.
Same account, same company. Connect your Workspace to let a person take over.
Synvio Workspace
Visitors can also click “Talk to a person”. Human modes stay locked until connected. Resolve open human chats before disconnecting.
External systems can use the bot-scoped API key. Native Zendesk / Intercom / Freshdesk handoff adapters are not included in this release.
Put your assistant to work.
Test your draft, then publish. Saving a draft does not change the live bot.
For embedded format, add a div with id="synvio-chat" where the chat should appear.
Server API keys
Use a key on your server to connect another application. Never put it in a browser or the embed code.
API integration guide ↗